General Training - Interpersonal Skills for Workers



	Interpersonal Skills for Workers Working effectively with others is essential to maintaining a pleasant and profitable workplace. Working effectively with others leads to: A harmonious work environment Efficient operations Trust Employee motivation Increased employee retention Superior workplace attendance Exemplary customer service Shorter task completion times Increased organizational profitability Ultimate organizational success Your employees can learn to work together in an efficient and effective way. “Interpersonal Skills for Workers” helps workers learn the tools required to create an effective and functional workplace. Sample Program Outline for a One-Day Workshop Part I – The Wonderful Workplace What is a wonderful workplace? Why workplace conflicts happen How internal environmental factors affect employee interactions How external beliefs, values, and judgments affect employee interactions Understanding others by appreciating and respecting their personal beliefs and values Learning to appreciate and tolerate others, even when they are different from you Part II – Effective Workplace Communications Communicating with others in a nonjudgmental way Actively listening to others Asserting yourself in a positive way Negotiating and managing conflict Negotiating acceptable solutions Creating a personal improvement plan What Will Program Participants Learn? Participants in this program will learn to: Create a healthy, supportive, and productive work environment Build trust, honesty, and goodwill Use “positive power” to influence and communicate with others Listen effectively to negotiate acceptable solutions Manage anger, stress, and other unproductive emotions Reduce employee desire for revenge, sabotage, and other negative behaviors Decrease employee sick leave Develop positive employee attitudes and a personal plan for success Who Is the Audience for This Program? The ideal audience for this program includes: Employees who work with others People who work together in a matrix team environment Managers and supervisors who want to learn to facilitate productive team interactions Anyone who wants to influence others, motivate them, or win their trust Anyone who wants to interact more effectively with others How Is This Program Different from Other Training Programs? The success of an individual and of an organization depends heavily on the ability to relate to others. Yet, many training programs ignore the interpersonal skills that make these interactions work. Our program, “Interpersonal Skills for Workers” provides the tools for building trust and for developing smooth interpersonal interactions among workers. About the Leaders Chandra Louise, Ph.D. has served as both a project manager and a line manager in Fortune 500 companies within the pharmaceutical industry. A scientist by training, Chandra now studies the key issues on the minds of today’s employees and workplaces. Her research helps her to understand how employees can be happier, healthier, and more productive, and how management can best support their staff. Chandra is a career expert and author of the book, Jump Start Your Career in BioScience. Fred Smith, M.D. is a physician with over 20 years of medical practice and over 15 years of clinical research experience in the pharmaceutical industry. Fred combines his unique medical and managerial experience with his experience in teaching and speaking, to help managers understand how their actions affect both the health and productivity of the people they supervise. In his medical practice, Fred has learned first-hand how poor management causes employee illness and stress. Fred is the author of two books full of practical tips on research management, the Physician Investigator Handbook and the Clinical Study Monitor Handbook. Additional Services To derive maximum benefit from this course, we offer several additional options: Conduct pre-class needs assessments for organizations and/or individual groups Interview some or all participants prior to the program Conduct pre-class activities and/or assessments with individual participants and/or their employees Perform follow-up interviews with each participant Conduct additional follow-up assessments and/or follow-up coaching with each participant Interview or conduct follow-up assessments with employees of the participants Provide summary reports of participants’ evaluations and of any assessments performed Additional Formats We offer a number of different formats for customization of this topic, including an abbreviated half-day format, a longer two-day format, and shorter speeches and keynotes. Please call us to discuss your needs and interests. Please contact us to discuss how we could create a program to meet your needs. Back to Sample Programs

	PharmSupport Peer Productions, Inc. P.O. Box 13724, Research Triangle Park, NC 27709 (919) 403-7704 (phone) inquiries@pharmsupport.com (e-mail)