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Interpersonal Skills for Project Managers
Project managers are faced with the difficult task of motivating others in challenging circumstances. All too often, the project goals conflict with the goals of the workers on the project team. Project managers are plagued with expectations regarding project timelines, budgets, and customer satisfaction. Project team members may be overworked, frustrated, and overwhelmed by the stream of relentless deadlines and the many projects competing for their time. Often, project managers have no authority over project team members and must motivate them using means other than the “scare tactics” so often used by line managers.
How do you, as a project manager, motivate people to work on your project? How do you persuade your project team to support the project’s goals, budgets, and deliverables?
You can learn to motivate others, even when they don’t report to you. Our program “Interpersonal Skills for Project Managers,” helps you learn the tools to capture the emotional commitment of your team members. You can also develop the necessary skills required to deliver high project quality and customer satisfaction while maintaining good relationships with the members of your project team.
Sample Program Outline for a One-Day Workshop
Project Management – What Is It and Why Is It So Difficult?
- The key “people-related” issues facing project managers
- The main “people” stressors of project management
- Managing stress in yourself and in your project teams
- Managing the people involved with your projects
How to Manage Your Project Team
- Communicating with your project team in a meaningful way
- Motivating your project teams, especially when you have no line-management authority over them
- Identifying and harnessing your project team’s strengths
- Managing conflict to negotiate acceptable solutions
- Your personal improvement plan
What Will Program Participants Learn?
Participants in this program will learn to:
- Create a healthy, supportive, and productive project team environment
- Manage people according to realistic expectations
- Build trust, honesty, and loyalty amongst project teams and stakeholders
- Use “positive power” to motivate project team members
- Manage stress
- Resolve project conflicts
- Create good customer service by winning the loyalty of project team members
- Develop a personal plan for project management success
Who Is the Audience for This Program?
The ideal audience for this program includes project managers, people working in matrix organizations, and anyone who must influence without authority or who wants to work more effectively with others.
How Is This Program Different from Other Training Programs?
Many project management programs, in their quest to teach the basic tools of project management, ignore the interpersonal skills that are so vitally important to making project teams work. Our program, “Interpersonal Skills for Project Managers” helps managers to relate to their project team members and to gain the emotional commitment and loyalty needed to complete projects on time, on budget, with superior quality and exemplary customer service.
About the Leaders
Chandra Louise, Ph.D. has served as both a project manager and a line manager in Fortune 500 companies within the pharmaceutical industry. A scientist by training, Chandra now studies the key issues on the minds of today’s employees and workplaces. Her research helps her to understand how employees can be happier, healthier, and more productive, and how management can best support their staff. Chandra is a career expert and author of the book, Jump Start Your Career in BioScience.
Fred Smith, M.D. is a physician with over 20 years of medical practice and over 15 years of clinical research experience in the pharmaceutical industry. Fred combines his unique medical and managerial experience with his experience in teaching and speaking, to help managers understand how their actions affect both the health and productivity of the people they supervise. In his medical practice, Fred has learned first-hand how poor management causes employee illness and stress. Fred is the author of two books full of practical tips on research management, the Physician Investigator Handbook and the Clinical Study Monitor Handbook.
Additional Services
To derive maximum benefit from this course, we offer several additional options:
- Conduct pre-class needs assessments for organizations and/or individual groups
- Interview some or all participants prior to the program
- Conduct pre-class activities and/or assessments with individual participants and/or their employees
- Perform follow-up interviews with each participant
- Conduct additional follow-up assessments and/or follow-up coaching with each participant
- Interview or conduct follow-up assessments with employees of the participants
- Provide summary reports of participants’ evaluations and of any assessments performed
Additional Formats
- We offer a number of different formats for customization of this topic, including an abbreviated half-day format, a longer two-day format, and shorter speeches and keynotes. Please call us to discuss your needs and interests.
Please contact us to discuss how we could create a program to meet your needs.
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