General Training - Interpersonal Skills for Working with Vendors



	Interpersonal Skills for Working with Vendors Managing vendors effectively can be an easy and cost-effective way to ensure that your projects are completed on time and within your budget. Effective vendor management leads to: Superior project quality Projects completed within budget Clearly-defined scope of work Superior customer service Collaboration and collegiality between customers and vendors Increased company profits Trust between customers and vendors Willingness to work together again Working with vendors is an important responsibility. Our program, “Interpersonal Skills for Working with Vendors”, teaches businesses the tools they will need to successfully interact with vendors. The happy result - projects that are completed on time, on budget, and with a high degree of customer satisfaction. Sample Program Outline for a Two-Day Workshop Part I – Vendor Relations – Getting What You Need from Each Other What do you want from your vendors? What do your vendors want from you (and why you should care)? The 10 characteristics all vendors need from their customers How to obtain accurate bids from vendors the first time How to negotiate project scope, price, timelines, and project quality with vendors Part II – How to Interact, Inspire, and Motivate Your Vendors for a Desirable Outcome How to empower vendors by giving them the necessary tools to do their jobs Identifying and harnessing your vendors’ strengths Six easy ways to motivate your vendors How to assert yourself with your vendors without engendering resentment How to communicate with your vendors in a way that makes good things happen Your personal improvement plan What Will Program Participants Learn? Participants in this program will learn to: Develop long-term vendor relationships that promote honesty, trust, teamwork, and collaboration Prevent or remove counterproductive, adversarial, and harmful vendor relations Use “positive power” to turn vendors into partners Negotiate with vendors to promote win-win solutions Develop reasonable expectations that will promote stable, long-term relationships with vendors Create a positive attitude toward vendors and a personal plan for success Who Is the Audience for This Program? The ideal audience for this program includes: Corporate purchasing managers People working with internal and/or external vendors Project managers People working in matrix environments People who must influence others by negotiating win-win solutions that motivate both parties Anyone who must influence without authority or who wants to work more effectively with others How Is This Program Different from Other Training Programs? Successful vendor relationships involve superior communications between the customer and the vendor. Yet, many training programs fail to address these vital communication skills – skills that are critical for promoting good relationships and an outstanding final product. Our program, “Interpersonal Skills for Working with Vendors” teaches those essential communications and interpersonal skills required for successful, productive, and ongoing vendor relationships. About the Leaders Chandra Louise, Ph.D. has served as both a project manager and a line manager in Fortune 500 companies within the pharmaceutical industry. A scientist by training, Chandra now studies the key issues on the minds of today’s employees and workplaces. Her research helps her to understand how employees can be happier, healthier, and more productive, and how management can best support their staff. Chandra is a career expert and author of the book, Jump Start Your Career in BioScience. Fred Smith, M.D. is a physician with over 20 years of medical practice and over 15 years of clinical research experience in the pharmaceutical industry. Fred combines his unique medical and managerial experience with his experience in teaching and speaking, to help managers understand how their actions affect both the health and productivity of the people they supervise. In his medical practice, Fred has learned first-hand how poor management causes employee illness and stress. Fred is the author of two books full of practical tips on research management, the Physician Investigator Handbook and the Clinical Study Monitor Handbook. Additional Services To derive maximum benefit from this course, we offer several additional options: Conduct pre-class needs assessments for organizations and/or individual groups Interview some or all participants prior to the program Conduct pre-class activities and/or assessments with individual participants and/or their employees Perform follow-up interviews with each participant Conduct additional follow-up assessments and/or follow-up coaching with each participant Interview or conduct follow-up assessments with employees of the participants Provide summary reports of participants’ evaluations and of any assessments performed Additional Formats We offer a number of different formats for customization of this topic, including an abbreviated half-day format, a longer two-day format, and shorter speeches and keynotes. Please call us to discuss your needs and interests. Please contact us to discuss how we could create a program to meet your needs. Back to Sample Programs

	PharmSupport Peer Productions, Inc. P.O. Box 13724, Research Triangle Park, NC 27709 (919) 403-7704 (phone) inquiries@pharmsupport.com (e-mail)